These Terms of Service ("Terms") govern your use of lostandfoundsite.net and the Lost Item Reporting Service at travel.lostandfoundsite.net (together, the "Service"), operated by NextIQTech LLC ("LostAndFoundSite", "we", "us"). By using the Service, you agree to these Terms.

1. The Service

The Service helps you report an item you lost while traveling or visiting a location:

  • Locations on the Official Lost Recovery Network℠. If the location where you lost your item is part of the network, we direct you to that organization's official lost and found portal. Using that portal is free unless the organization states otherwise, and the organization is responsible for handling your report and for its own lost and found policies.
  • Other locations. If your location is not part of the network, you can use our Lost Item Reporting Service, and our team will file your lost item report with the relevant organization on your behalf.

2. Lost Item Reporting Fee

The Lost Item Reporting Service costs $ per report (the "Lost Item Reporting Fee"), payable in advance when you submit your report.

What the fee covers: filing your lost item report with the relevant organization on your behalf. This includes preparing your report from the information you provide, identifying and contacting the organization, submitting the report through its available channels, and passing on any response we receive.

What the fee does not cover: shipping, handling, storage, customs duties or other charges that the organization or a carrier may require to return your item, which are payable separately.

Non-refundable: the Lost Item Reporting Fee is a non-refundable service fee. It is earned when we file your report and is not refunded if your item is not found, is not returned, or is recovered by other means. If we are unable to file your report at all, we will refund the fee. Nothing in these Terms limits any refund or cancellation rights you have under applicable consumer protection law.

3. No guarantee of recovery

We do not hold, search for or control lost items, and we cannot guarantee that your item will be found, recovered, returned, or returned in the same condition. Each organization decides how it searches for, stores and releases lost property, and how long it keeps unclaimed items. Response times depend on the organization.

4. Your responsibilities

  • Provide accurate, complete and truthful information, and update us if anything changes.
  • Only report items that belong to you, or that you are authorized to report on the owner's behalf.
  • Do not submit false, fraudulent or misleading reports, or use the Service to try to obtain property that is not yours.
  • Do not misuse the Service, including by automated scraping, attempts to bypass security, or interfering with its operation.
  • Respond to requests to verify ownership when an organization asks you to.

We may refuse or stop processing a report that appears fraudulent or that breaches these Terms.

5. Third-party organizations and services

Airports, airlines, hotels, cruise lines, campuses, transportation operators and venues are independent of us, even where they use our technology. We are not responsible for their decisions, policies, charges or conduct. Payments are processed by a third-party payment processor under its own terms.

6. Disclaimer

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

7. Limitation of liability

To the fullest extent permitted by law, we are not liable for the loss of, or damage to, any item, or for any indirect, incidental, special or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the report giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

8. Privacy

Our Privacy Policy explains how we handle your personal information.

9. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Disputes will be brought in the state or federal courts located in the State of Florida, except where applicable consumer protection law gives you the right to bring proceedings in your home country.

10. Changes to these Terms

We may update these Terms from time to time. The version in effect when you submit a report applies to that report.

11. Contact us

NextIQTech LLC
Email: support@lostandfoundsite.net